Pawn Shop Advisor Blog

Over the weekend, my ladies and I were up in Detroit attending a party for a family member and I did something that I hadn't done in a while. That being - I didn't work. I took a timeout. What I mean by this is, no computer, no e-mail, no telephone. I spent my long weekend doing nothing more than enjoying friends and family. So let me ask you something.

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Yesterday I spent some time in my car. Because of a handy little hands-free gadget built into the vehicle, I find this driving time a very productive time to return telephone calls. Pretty cool - no fidgeting with the phone and you get to keep your hands on the wheel. I still need to be careful though. One discussion I had with a pawnbroker practically had me driving off the road.

Posted in: Pawnbroker Rants  |   Views: 221   |   No Comments

Below is a great little tip I sent to my pawn shop employee list this morning. I'm sending it to you because you may want to share it with your employees who deal with the customers. It truly is magic and very simple to learn. Enjoy! By the way, if you would like your employees to receive these tips by e-mail, just have them go to the Pawn Shop Performer(tm) website and opt in.

Posted in: Pawn Shop Employees  |   Views: 260   |   No Comments

Over the weekend I received several interesting replies about the message I sent out about the aggressive and innovative carwash owner in my area. I hope you enjoyed this message and understood its underlying theme. That being, any business owner will benefit greatly from keeping their eyes open and seeing what new ideas they can implement and apply to their business - no matter what type of business the idea came from. But one reply I got on this message was different - very different.

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Yesterday I spent most of the day returning messages left for me over the weekend. In the afternoon I had a conversation with one of my clients and I feel you may benefit by telling you what we discussed. That's because, during this busy season he's been driving his employees nuts. And the thing is, it can all be avoided.

Posted in: Pawnbroker Rants  |   Views: 229   |   No Comments

While in the office this week I gave a rather lengthy radio interview on a nationally syndicated show about my book Pawnonomics http://pawnonomics.com/ and even though I've given dozens of these interviews since the book came out earlier this year, this one was different. This radio host was a delight to work with. He had obviously read the book, and because he does a small business related show, he was also very savvy about different forms of consumer credit.

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I'm in the office this afternoon doing a little cleanup work, and one thing I did today reminded me of one of your skills. Yes - I'm well aware of how skilled you are - but this skill is something that you most likely take for granted. How do I know this? Easy. Because most every pawnbroker I've ever met who is worth his salt takes this same skill for granted.

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In my office this morning I sent out the message below to people on my list interested in receiving tips for pawn shop employees by the Pawn Shop Performer(tm) coaching program.  Even though you may not be on this list, I believe that you and your employees may benefit by the message.

Posted in: Pawn Shop Employees  |   Views: 261   |   No Comments