When using average thought process to build your business, the best you can expect is average results. Did you really get into the pawnbroking business to be average?

A small video with a big message I deliver to pawnshop employees in the Pawn Shop Performer(tm) coaching program that could easily apply to you.

Sometimes you can attract more business in unusual ways if you take the time to carefully observe what's really going on.

Here's a short video of the calculation of employee value offered to your staff in the Pawn Shop Performer(tm). I get much more in depth about this with you.

Another short video from the Pawn Shop Performer(tm) with an honest message to your employees and one for you too.

Of all the mistakes that can be made in customer service, the worst one you can make in your pawn shop is to be boring.

Here's a clip of Steve from a recent documentary about pawnbroking. His partner is still in the pawnshop years after his death!

Here's a clip of Steve from a recent documentary about pawnbroking. Watch his comments on the role computer technology plays in the pawn shop.

Here's a clip of Steve from a recent documentary about pawnbroking. Watch his comments on pawn loans.

Here's a clip of Steve from a recent documentary about pawnbroking. Watch his comments on pawnshop security and profits.

Here's a clip of Steve from a recent documentary about pawnbroking.